The City of San Juan respects its residents' and visitors’ privacy and takes steps to make sure any personal or sensitive information collected is kept safe. This information is used for City of San Juan programs and services and as required or authorized by law.
We want to let people who use www.sjtx.us know how we collect information and how we use it. If you use our website, you agree to the practices described in this Privacy Notice. Please review this Notice regularly as it is subject to change at any time.
Personal or Business Information
Personal or business information is any information provided to us by visitors to the website, either on your own or when asked, that could include such information as name, address, driver’s license number, social security number, bank account information, etc.
If you share your personal or business information with the City of San Juan, either on your own or when asked, using a computer or in writing, you agree to let the City use that information for the administration of City programs and services. This includes making sure you are who you say you are.
Information about you or your business may be requested by an www.sjtx.us online service. Personal information may be collected from forms, surveys, and questionnaires. This information can then be made anonymous and combined to create general information like demographic data (i.e., race, ethnicity, age, sexual orientation, and gender identity.) How this information is asked for, stored and shared can be different depending on the department or service.
Logs and Activity Reports
When someone goes to the www.sjtx.us website, the City keeps track of some information about what they do on the website. This helps us see how many people use the website and what they do on it. We don't look at this information to learn about any one person. We don't collect personal information in these logs. Here are the kinds of information we keep track of:
1. Time of day
2. Day of the week
3. Information from referring URL’s prior to coming to the www.sjtx.us website
4. Which file you are viewing at the www.sjtx.us website
5. What browser and version of browser you use
6. Which operating system you use
We use the information we collect to make sure the www.sjtx.us website works the way it should. We check that it meets the standards that are common for websites. We also use the information to help us make decisions about how the website looks and works.
Cookies and Other Digital Tracking Technologies
The www.sjtx.us website sometimes uses cookies when you use certain services online.
Cookies are small text files that are put on your computer to help with a transaction. They might collect things like the time and date of your visit or a session ID, but they don't collect personal information. Cookies must be enabled in your browser for some transactions to work.
Sometimes we use other companies to show ads for us on other websites. These companies might also use cookies to track how you use our website and how you respond to ads. We don't control what these companies do with that information.
If you provide your email address to the City, we may keep your email address to communicate with you more about your request or as required by law. Please do not send personal or sensitive information in an email unless it's properly encrypted, because emails aren't automatically secure.
Social Media
The City uses social media tools such as Facebook, Instagram, X (Twitter), and YouTube to keep people informed about news and updates.
Any comments or posts made on these social media pages are generally viewable by the public and additionally may be made public under the Texas Public Information Act. For more information about the Texas Public Information Act please see http://www.oag.state.tx.us/open/requestors.shtml
People who use these services must follow the rules and agreements of the platform they are using.
Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.
The www.sjtx.us website must give your information to the government if it's required by law or court order. If we think someone is doing something illegal, we may inform law enforcement.
Public Disclosure
As a governmental entity, the City of Austin is subject to the Texas Public Information Act and may be required upon written request to release some types of information submitted through the San Juan City Secretary Office.
You can learn more about the TPIA from the Office of the Texas Attorney General at https://www.oag.state.tx.us/open-government/members-public
Retention and Destruction
The City will keep the information collected or provided by you as long as required by law or regulation, such as Texas Government Code Section 441The length of time that the information is kept may vary depending on the type of information, pursuant to the City’s records retention policies.
This website uses reasonable safeguards according to industry standards, to keep your information safe when you use online services. For example, credit card and payment information are protected by 128-bit encryption technology; provided your browser is properly configured and your computer is operating properly. To use this technology, you need to have an up-to-date browser.
The City of San Juan Human Resources Department will comply with all federal and state laws that pertain to any aspect of the clinical practices or business procedures used within the Department. In particular, privacy and security rules relating to the Health Insurance Portability and Accountability Act (HIPAA), along with related state laws, are integral to matters of privacy, medical records, and the confidentiality of communications. For more information, see the U.S. Department of Health & Human Services website on Health Information Privacy.
If you find incorrect information or seek permissions that fall outside of the guidelines above, you can contact us at (956) 223-2200